Americans only put up with so much bad customer service

Customers will only take so much when it comes to where they spend their money and there is a general "three-strike rule" in effect with most people.

If a company messes up your purchase three times, that is when most Americans decide to not shop with them again. When it comes to bad customer service or rude employees, 8 out of 10 Americans would bail on a company for that. More here